Privacy Policy

Hair by Kelly Suzanne is serious about protecting your privacy. This Privacy Statement explains our views and practices concerning privacy and how any personal data we collect from you, or that you provide to us, will be processed.  We will only collect relevant information required to carry out a safe and effective treatment. We do not share or sell information we collect for any other purpose than providing the services listed. 

Hair by Kelly Suzanne complies with Data Protection Legislation.   Such Legislation gives you the right to access details that we hold about you. which you may request any time by emailing hairbykellysuzanne@hairbykellysuzanne.co.uk 

Hair related services

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside your business. 

We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee, and who your favourite stylist are.

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our services.

Appointment confirmations and reminders

We will contact you via phone, e-mail, Whatsapp or SMS to confirm appointments booked and remind you of upcoming appointments. We consider you having made the appointment as consent to undertake this activity but, if you want, you may opt out-out at any time.

Appointment ratings and reviews

After visiting us we may send you an e-mail or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

Guest Wi-Fi

By using the Service, you consent to the collection, use and disclosure of your personal information in accordance with this Policy. 

We will obtain your personal data when you sign up to use the Service. The personal data we hold on you will be adequate, relevant and not excessive.
We may monitor your use of the Service by recording how many times you use the Service, where you use it, at what times you use it, the quantity of data traffic in and how long each session lasts. This information helps us to build a profile of our users for statistical purposes and to improve how we provide the Service to you. Most of this data will be aggregated into groups, which means that we will not be able to identify you individually. 

 We will use your personal data in accordance with your legal rights under the Data Protection Act 1998. For more information about data protection see http://www.ico.org.uk.
We may use your personal data for these purposes;
- to enable you to connect to the Service;
- to help us identify you while you use the Service;
- to identify in which areas our users live;
- administration;
- research, statistical analysis and behavioural analysis;
- fraud prevention and detection;
- to notify you of any changes to the Service which may affect you;
- security vetting;
- improving the Service;
- requesting feedback from you; and/or
- responding to your emails, submissions, questions, comments, requests and complaints. 

We will use technical and organisational measures to safeguard your personal data, for example:
- we store your personal data on password protected servers; and
- all our employees/chair renters are aware that they must respect the confidentiality of your personal data.

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that use of the internet is not entirely secure and for this reason we cannot guarantee or accept liability for the security or integrity of any personal data which are transferred from you or to you via the Internet while using the Service.

We may disclose your personal data for processing to;
- our partners (and their employees) who help us provide the Service to you;
- our employees/chair renters;
- government bodies and law enforcement agencies in connection with any investigation to help prevent or detect unlawful activity and in response to legal or regulatory requests;
- other third parties in connection with possible legal proceedings; and/or
- other third parties in emergency situations.
Subject to us complying with our obligations under the Data Protection Act 1998, we are not responsible for the actions of service providers or other third parties using your personal data.

Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course , you may opt out of receiving marketing material at any time.

Cookies

Like any other website, Hair by Kelly Suzanne uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information. 

Information about other individuals:
If you give us someone else’s personal information, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can consent on his/her behalf to the processing of his or her personal data.

We are not liable to any third parties for using their personal data, where they have not given you consent to give us their personal data.

Your rights:
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right, known as a subject access request, you should;
- put your request in writing;
- include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
- make payment by BACs or credit/debit card; and
- specify the personal data you want access to.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should;
- put your request in writing;
- provide us with enough information to identify you (for example your name and email address); and
- specify the information that is incorrect and what it should be replaced with.

We are not responsible for the privacy policies and practices of websites and apps you may access through the Service. If you have concerns or questions about their privacy policies and practices, you should contact the website operator or publisher.

Our Right to Change

We reserve the right to change this privacy policy at any time and any changes we make will be posted on this page.  Please check back frequently to see any updates or changes to this policy.

Our Contact Information

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us via the contact details on our website.